We want you to feel completely confident ordering from Easfull. If something isn't quite right, we'll make it right. Please read this policy before placing your order. By completing a purchase, you agree to the terms below.
To request an exchange, return or refund, email us at support@easfull.com with your order number. We reply within 1 business day.
We're confident you'll love how your Easfull tank feels. That's why you have 90 days from delivery to make sure it's the right fit for you. If it isn't, we'll help you with a free size exchange or a refund, as described below.
Ordered the wrong size? We'll send you a different size free of charge. No need to return the original item.
- Available within 90 days of delivery
- One free exchange per item
- Simply email us your order number and the size you need
- We ship your new size within 1–3 business days
You can return your order for a refund within 90 days of delivery. To be eligible, the item must be:
- Unworn and unwashed
- In its original condition, suitable for resale
- Returned with all original packaging
All returns require prior approval. Please email support@easfull.com before sending anything back and we'll send you the return instructions. Returns sent without approval may not be accepted.
Return shipping
Return shipping costs are the customer's responsibility, unless the item is faulty, damaged or incorrect. Our return facility is located outside the United States, so return shipping typically costs between $20 and $40, depending on your location and carrier. We recommend using a tracked shipping service. Easfull is not responsible for returns lost in transit.
Refund processing
Once we receive and inspect your return, we'll email you to confirm. Approved refunds are processed to your original payment method within 5–10 business days. Your bank may take an additional 3–5 business days to show the refund on your statement. Original shipping costs are non-refundable.
Bundle offers such as "Buy 2, Get 1 FREE" and "Buy 3, Get 2 FREE" are priced as a package, not per item.
- If you return the entire bundle, you'll receive the full amount you paid.
- If you return part of a bundle, your refund is based on the items you paid for, calculated proportionally. Free items in a bundle have no individual cash value.
If your order included a free gift (such as a Machine Wash Bag), the gift can be kept if you return the full order. If you return part of a bundle so that the order no longer qualifies for the gift, the regular value of the gift ($20) may be deducted from your refund.
Refunds are based on the amount you actually paid at checkout, not on the original retail price.
You can cancel your order free of charge within 12 hours of placing it, as long as it hasn't been processed or shipped yet. Email support@easfull.com as soon as possible. After 12 hours we'll do our best to help, but we can't guarantee a cancellation. Once an order has shipped, it can't be cancelled and is handled under this policy.
If your order arrives damaged, faulty or incorrect, email support@easfull.com within 30 days of delivery with:
- Your order number
- A clear photo of the issue
- A short description
Once confirmed, we'll send a free replacement or issue a full refund. In most cases, no return is needed.
If your tracking shows "delivered" but you can't find your package, please check around your home and with neighbors first. Carriers sometimes mark packages as delivered up to 24 hours before they arrive. If it still hasn't arrived after 48 hours, email us and we'll investigate with the carrier.
If tracking confirms delivery to the correct address, Easfull cannot be held responsible for theft after delivery. We recommend filing a report with your local post office.
Please double-check your shipping address at checkout. If you notice a mistake, email us before your order ships and we'll update it. If a package is returned to us because of an incorrect address, we'll reship it once free of charge.
Please contact us first at support@easfull.com before opening a dispute with your bank. We can almost always resolve any issue faster and more easily directly. If a chargeback is opened, the case must be resolved through your bank and we can no longer process a refund through our regular process.
Easfull reserves the right to decline returns, exchanges or refunds for customers showing a pattern of abusive behavior, such as repeated returns of clearly worn items or repeated chargebacks.
This policy does not affect your statutory rights under applicable consumer protection laws.
Easfull
Email: support@easfull.com
Response time: within 1 business day
Support hours: Monday to Saturday, 8:00 am to 8:30 pm EST
